Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You will find almost all the answers to your questions in the easy–to–navigate Help Center integrated into your Control Panel. It boasts an exhaustive repository with commonly asked questions and in–depth instructional articles compiled by our skilled technical support team.

  • Top quality support service
  • How–To Video Clips

  • We have compiled a selection of step–by–step video tutorials that visually demonstrate how to address a common problem related to your website hosting account. You will find the tutorial videos in the Help Center.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7/365 client care service and come with a 1–hour support ticket response time guarantee. Our expert technical support engineers will be available around the clock and will rectify any issue that you might possibly come across within less than sixty minutes after the customer support ticket submission. In most instances, a reply will be given to you within twenty minutes.