Phone Support in Website Hosting
Because we have live phone support 14 hours daily, you are able to call us and talk with our customer support agents to find out more about all of the website hosting that we provide and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on three different continents so you're able to call the one nearer to you - in the USA, Great Britain or Australia. If you're already a customer, you'll be able to give us a call about general and billing matters, or even about some technical ones. In case the trouble is strictly technical or it requires more time to investigate, you should go through our ticketing system, which will enable both you and our tech support team to monitor the info provided by each side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we supply feature live phone support for 14 hours daily. If you hesitate which package will be suitable for your sites, you want to find out more about a package's specs or you'd like to have any other information about our services, you'll be able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will help you. If you currently own an account, you will be able to contact us about general and sales issues, although we are usually able to help with a multitude of tech issues as well. For entirely technical issues you'll need to employ our integrated ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option when your issue can take additional time to be dealt with or it has to be escalated to our system administrators.