In the event that you have ever had a website hosting account before or you have dealt with any other kind of online service, you're probably well aware from your personal experience that for many things it's better to consult with a live person over the phone rather than exchange support tickets or e-mail messages. In order to know more about a specific service before you decide to order it or if something small-scale should be done, for instance, it'll be much easier and quicker to get it done live. If you're given the option to seek the advice of representatives by phone, it is also very likely that you are working with a real web hosting supplier, not just a reseller. The type of support that you can get on the telephone differs between different suppliers - from standard matters to dedicated technical support. Generally most providers supply pre-sales assistance and first level telephone support, while more complex tech issues are resolved through e-mail and / or tickets.

Phone Support in Website Hosting

Because we have live phone support 14 hours daily, you are able to call us and talk with our customer support agents to find out more about all of the website hosting that we provide and ensure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on three different continents so you're able to call the one nearer to you - in the USA, Great Britain or Australia. If you're already a customer, you'll be able to give us a call about general and billing matters, or even about some technical ones. In case the trouble is strictly technical or it requires more time to investigate, you should go through our ticketing system, which will enable both you and our tech support team to monitor the info provided by each side.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we supply feature live phone support for 14 hours daily. If you hesitate which package will be suitable for your sites, you want to find out more about a package's specs or you'd like to have any other information about our services, you'll be able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will help you. If you currently own an account, you will be able to contact us about general and sales issues, although we are usually able to help with a multitude of tech issues as well. For entirely technical issues you'll need to employ our integrated ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option when your issue can take additional time to be dealt with or it has to be escalated to our system administrators.