One-Hour Response Guarantee in Website Hosting
Our website hosting come with a one-hour response guarantee, so regardless of what question or predicament you may have, we’ll always be there to help you. As a matter of fact, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our tech support staff members will be at your service 24/7, even on legal holidays and weekends, which implies that you’ll get prompt assistance at any time. We realize just how precious time can be, so by the time we respond to your email or ticket, we will have looked into the matter and, in case we haven’t come up with a solution, we will give you more information about what you need to do on your end, if the situation demands it. With our support services, you can rest assured that there will be someone to help you right away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team members are available at all times and they will reply to any ticket that you submit via your hosting Control Panel within less than 1 hour. The ticket response time is guaranteed irrespective of whether you’ve got a general question connected to your semi-dedicated server or you come across a problem and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24/7/365 to handle any technical, billing or general issue. If you get in touch with us about anything that’s within our power, we will resolve it before we respond to you, so you will not have to wait for hours or even days while the problem lasts. If there’s something that you need to do on your end, we’ll supply you with the needed information – what workable solutions to try out, what actions to take, etc.