A live chat is one of the many channels of communication offered by some website hosting companies as part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of communication is quicker than a support ticket and it will make it much less likely to misunderstand or misspell anything in comparison to a call with an agent. Furthermore, when the issue that you experience requires some time to be investigated and dealt with, you'll be able to do something else meanwhile instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service free of cost as long as you have world wide web accessibility even when your website hosting supplier is located in another country and they do not have a local phone number you can call.

Live Chat Support in Website Hosting

As we consider the fact that a great number of troubles are easily resolved when you chat with a live person, we offer a live chat service for all our potential and active customers. The chat is accessible every day and our customer support agents can assist you with a variety of questions and troubles. If you are not our client yet, you can find out more about our website hosting packages and the website hosting environment in general in order to be certain that your sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any kind of problems with some of our services, you will be able to join us on the live chat and we will provide you with the necessary information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific troubles that require more time or the assistance of a system administrator, still for numerous common troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as a part of our services, which means that if you have any kind of questions for our semi-dedicated servers, you will be able to contact our customer support team at any time regardless of whether you've already acquired an account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, but we're able to assist you with quite a lot of tech questions as well. We can help you pick the right package for your sites if you don't have an account yet, we can answer any billing questions or concerns you have or we can assist you with setting up your new e-mail address on your PC or smartphone - all of this will be done timely as our live chat service is available all day, every day. Every time you require help, you are able to speak to a representative and save time and effort.