Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our website hosting is not separate from the hosting account. It is included in our all-embracing Hepsia hosting Control Panel and you will be able to access it whenever you need with only a few mouse clicks, without needing to log out of your hosting account. The ticketing system comes with a quick-search box, so you can track down the status of any trouble ticket that you’ve already opened, if needed. Furthermore, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to fix a given problem before you actually send a ticket. The ticket response time is no more than one hour, which suggests that you can receive prompt assistance at any particular moment and if our customer service staff advises you to do something within your account, you can do it straight away without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with the notion that you should be able to manage everything related to your semi-dedicated account in one location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a question or bump into an issue, you can get in touch with our client support team on the spur of the moment without having to use an entirely different system. You can search through your files or check a variety of account settings while sending a new ticket or reading the answer to an older one. In case you’ve got many tickets and you want to find a given one, you can take advantage of the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you receive a response in less than 60 minutes regardless of the essence of your inquiry or problem.