24/7 Customer Support in Website Hosting
We supply 24/7 customer, billing and technical support for all our website hosting. Even if you are not our client yet and you have some questions, we can assist you without delay and supply you with the necessary info, in order to give you a choice to make an informed decision when you buy a new website hosting account. We are available anytime, including weekends and holidays, and we supply multiple ways of communication to contact us - phone, live chat, email messages and support tickets. To make things easier for you, we have a couple of telephone numbers all over the world, therefore you are able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to receive support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to test our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and basic questions. Our representatives will help you find the right package or supply you with details about our servers, in order to check if the system requirements for your web sites are met. If you are an existing customer, you'll also be able to get in touch with us through e-mail or through our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that any time you employ any of these 2 methods of correspondence, you'll receive an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other service providers, even big ones, you're able to compare the reply time since it usually takes a full day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer features 24/7 customer and tech support, therefore if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to contact us at any moment, even weekends and holidays. For your benefit, we provide different ways of communication - telephone support with a couple of local numbers internationally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues since it will be much easier to keep track of what's going on. The maximum warranted reply time for all the email messages and tickets is sixty minutes, but it hardly ever takes that long to receive support. If you acquire the Managed Services upgrade that we offer, our administrators will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time warranty, you will get prompt support when you buy a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, which means that if you open a ticket from your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the better option if the issue in question needs a longer period of time to be solved or in case it has to be given to our administrators, as it's far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you can call us or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.